✏️ Last updated 6 March 2021
In this document the following words shall have the following meanings: 1.1 CUSTOMER means any individual, partnership, limited company, charity or organisation that from time-to-time purchases Services from the Supplier. 1.2 SUPPLIER means The Good Stream, 1-3 Gloucester Road, Bristol, BS7 8AA. 1.3 NETWORK MEMBER means a vetted external supplier that supplies specialist services either within a Proposal of the Supplier for the Customer or undertakes services to the Customer independent of the Supplier. 1.3 PROPOSAL means a statement of work, quotation or other similar document describing the services to be provided by the Supplier. 1.4 SERVICES means the services specified in the proposal. 1.5 The CONTRACT shall mean instructions, confirmed in writing or electronic format, issued and signed by the customer or an authorised person on behalf of the customer. 1.6 FEES shall mean all charges and expenses that will by invoiced by the Supplier to the customer for the services provided. 1.7 TERMS AND CONDITIONS means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.
These Terms and Conditions shall apply to all contracts for the supply of Services by the Supplier to the Customer and shall prevail over any other documentation or communication by the Customer. Any variation to these Terms and conditions shall be inapplicable unless agreed in writing by the Supplier. Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services, by virtue of any statute law or regulation. Nothing in these Terms and conditions shall affect the customer’s statutory rights as a consumer.
3.1 The service proposal agreed that link to these Terms and Conditions shall remain valid of a period of 30days. 3.2 The Customer shall be deemed to have accepted the service proposal by placing an order with the supplier within the period specified in Clause 3.1. 3.3 The Good Stream Ltd. will not commence work until the customer has accepted these Terms and Conditions as well as the instructions including, but not limited to, a proposed timeline and an estimate of fees which will be set out in an accompanying proposal. 3.4 The service proposal will be the best estimation of time required to meet your needs. If further time is required, you will be consulted before any further activity takes place. 3.5 The Good Stream Ltd. may, at its discretion, commence work prior to a receiving written, signed proposal as defined in 3.3. In these circumstances the client agrees that these Term and Conditions shall wholly and solely apply. 3.6 The Supplier shall not be liable for failure to complete the work within the proposed timeline.
4.1 The fee for the Service is as specified in the service proposal and outlined expenses. 4.2 Fees are based on the Supplier’s current assessment of costs and are subject to amendment subject to clause 11 – Cancellation and Termination. 4.3 Payment of the fee shall be in the manner specified in the Proposal. 4.4 The Supplier reserves the right to charge fees on a monthly basis for work carried out as part of the contract.